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How We Keep Your Account Information Safe

Your privacy is central to how we run nelayanbet. When you open an account with us, you're sharing personal information — your name, payment details, withdrawal addresses —…

Full transparency on data collectionYour withdrawal and deposit history stays privateAccess your account information anytime
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nelayanbet How We Keep Your Account Information Safe
REACH OUR TEAM

Privacy Questions — How to Contact Us

Team online

Live Chat Support

Open your account menu, select Help, and chat with our team. Available daily from 09:00 to 23:00 Indonesia time. Ask about your data, request corrections or deletion, or clarify how your information is used.

Email Data Requests

Send a formal request to our data team at [email protected]. Include your account email and a clear description of what data you want to access, change or remove. We respond within seven business days.

Account Settings

Log into your nelayanbet account, go to Settings > Privacy, and manage your data preferences directly. Update your contact details, review your deposit history and control marketing consent from one dashboard.

HOW WE PROTECT YOU

Data Security and Your Rights on nelayanbet

Encrypted Transactions

Your deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end before they reach our payment partner. Withdrawal requests are verified using your account credentials and linked banking details, so only you can move funds.

Account Access Control

Set a strong password and enable two-factor authentication in your Security settings. This prevents unauthorised logins even if your email is compromised. We never share your login credentials with third parties.

Data Retention

We keep your account data for as long as your account is active. Once you close it permanently, your personal information is deleted within 90 days, except where local law requires longer retention for financial or legal compliance.

Cookie and Tracking

We use cookies to remember your login, track your gameplay preferences and personalise your lobby view. You can disable non-essential cookies in your browser settings; this may affect your experience. Our site does not respond to do-not-track signals.

Third-Party Sharing

We share your payment data only with our licensed payment processors — DANA, OVO, GoPay and QRIS partners — and never sell your information to advertisers. Withdrawal verifications are handled by our internal compliance team.

Your Right to Update

You can change your registered name, email, phone number and banking details anytime in Account Settings. For sensitive changes like identity documents, contact Live Chat support and we'll guide you through secure verification.

Privacy Policy Questions Players Ask

Yes. Log into your account and go to Settings > Privacy > View My Data, or email [email protected] with your account email. We'll send you a complete export of your personal information, account history and transaction records within seven business days.

We store a reference to your payment account for convenience on future deposits, but your actual account credentials are kept only by your bank or payment provider. When you withdraw, we verify your linked bank account independently; we never store your PIN or full account numbers.

You can delete non-essential information like your phone number or update your name, but we must retain your email and identity details for account security and local regulation compliance. Full data deletion closes your account permanently. Reach out to Live Chat to discuss partial deletions.

Your deposit and withdrawal history is stored for five years to comply with financial regulations. Gameplay logs and betting history remain visible in your account dashboard for reference. When your account is closed, all data is removed after 90 days unless local law requires longer retention.

No. We never sell your personal information to third parties for marketing or any other purpose. Your data is shared only with payment processors necessary to process DANA, OVO, GoPay or QRIS transactions, and with our compliance team for fraud prevention.

Contact Live Chat immediately or email [email protected]. Change your password right away from a different device. We'll review your account activity, check for fraudulent transactions and help you secure your linked bank accounts. Players in Makassar and across Indonesia can reach us daily 09:00–23:00.

Yes. We use cookies to log you in automatically, show you your previous games, and customise your lobby layout. Third-party analytics help us understand how the site performs. You can disable non-essential cookies in your browser; session cookies remain for security. This depends on local law in your region.

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