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Your Account, Your Data, Your Control

At nelayanbet, we keep our legal framework transparent so you know exactly how your account, payments and personal information are handled.

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nelayanbet Your Account, Your Data, Your Control
REACH US DIRECTLY

Legal & Account Support Channels

Team online

Live Chat Support

Open the chat widget in your account lobby. Our team responds to legal and account questions within minutes, 24 hours daily. Fastest route for urgent policy clarifications or access issues.

Email Legal Requests

Send formal legal inquiries, data access requests or account disputes to our legal team. Responses issued within 48 business hours. Use this channel for documentation you need to retain.

Account Settings Panel

Log into nelayanbet and visit Settings > Legal & Privacy to review your active policies, download terms, update preferences and request data exports or account modifications directly.

YOUR SECURITY & RIGHTS

How We Protect Your Account & Data

Data Encryption & Storage

All account data — your name, email, payment details and transaction history — is encrypted during transfer and at rest on our servers. We store only the minimum data needed to operate your account and comply with local payment regulations.

Cookie & Tracking Consent

When you first visit nelayanbet or log in, we disclose our use of session cookies and analytics. You control which non-essential cookies run via your account preferences. Withdrawing consent does not affect existing data.

Account Security & Access

Your password is hashed and never stored in plain text. Two-factor authentication is available in Settings > Security. We log all login attempts and warn you of unusual access patterns automatically.

Data Retention & Deletion

We keep active account data while your account is open. After closure, records are retained for local tax and anti-fraud compliance periods, then anonymised or deleted. You may request specific data removal where law permits.

Policy Updates & Notification

If we change our terms, cookies or data practices, we notify you by email at least 30 days before the change takes effect. You may review new terms in Settings > Legal before your next login.

Dispute & Escalation

Account disputes — incorrect withdrawals, unauthorized access or policy violations — are reviewed by our compliance team within 5 business days. Request escalation via email or live chat with your account ID and transaction details.

Legal & Policy Questions

Log into your account, visit Settings > Legal & Privacy and select 'Download My Data'. We compile your profile, transaction history and preferences into a portable file within 7 business days. You may also email our legal team to request a formal data subject access response.

Yes. Go to Settings > Account and select 'Close Account'. Active funds will be withdrawn to your registered payment method within 24 hours. Your account data is then deactivated. Records needed for tax or anti-fraud compliance are retained for local statutory periods, then deleted.

If you spot an incorrect charge, missing payout or unauthorized activity, contact us immediately via live chat with your transaction ID. Our team investigates within 24–48 hours and responds with findings. Verified errors are reversed to your account or refunded to your original payment method.

Deposits via DANA, OVO, GoPay and QRIS are processed instantly through certified payment gateways. We do not store your payment credentials; they're handled by the payment provider. Each transaction is logged and matched to your account for security and reconciliation.

Account access depends on local law. We serve Indonesia where regulations permit. If your location or local law changes, we may suspend or close your account and guide you through any required steps. Check your account Settings > Region for current eligibility status.

Active account data is kept while your account remains open. After closure, we retain records for local tax, anti-money laundering and fraud-prevention periods — typically 5–7 years. You may request earlier anonymization where law permits by contacting our legal team.

Change your password immediately in Settings > Security. Enable two-factor authentication if not already active. Contact our live chat team or email us with your account ID and any suspicious activity. We'll review your login history and freeze the account if needed while we investigate.

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